How PVX Scoring Works
An evidence-based approach to measuring procurement value—without the complexity.
Why Two Metrics Instead of One?
If you only measure where you are today, you miss the warning signs. If you only measure the trend, you don't know if you're trending from terrible to bad, or from good to great.
PVX Score
Your current state—how stakeholders or suppliers rate their experience with procurement right now, across multiple dimensions.
PVX Sentiment
Your future trajectory—whether relationships are strengthening, stable, or deteriorating, based on the tone and content of feedback.
How Are PVX Scores Calculated?
The methodology is rigorous but not complicated. Here's the high-level process:
Step 1: Multi-Dimensional Questions
Surveys ask about 4 key dimensions: Partnership & Trust, Process Quality, Outcomes & Value, and Communication. Each question uses a 1-10 scale.
Step 2: Quality Weighting
Not all responses are equal. Responses with detailed, specific feedback carry more weight than minimal responses. This prevents "survey fatigue" from dragging down scores unfairly.
Step 3: PVX Score Aggregation
Your PVX Score is the weighted average across all dimensions and responses. Simple, transparent, and directly tied to stakeholder/supplier input.
Step 4: Sentiment Analysis
AI analyzes the tone and content of qualitative feedback to detect whether relationships are improving, stable, or deteriorating. Forward-looking language, enthusiasm, and constructive criticism signal positive momentum.
Step 5: Contextual Interpretation
Our AI doesn't just calculate numbers—it interprets them in context. A 7.0 score with -83 sentiment triggers different recommendations than a 3.7 score with +65 sentiment. You get insights, not just data.
Why Both Metrics Matter
Scenario 1: The Hidden Crisis
What's happening: Stakeholders or suppliers are satisfied today, but something fundamental changed recently (new policies, personnel changes, broken promises). The score hasn't dropped yet, but it will.
Scenario 2: The Recovery
What's happening: You're recovering from a crisis (failed system launch, staffing issues, etc.), but stakeholders can see you're fixing it. They're giving you credit for the effort.
Scenario 3: Excellence at Risk
What's happening: You're performing excellently, but feedback suggests complacency or key-person dependency. Stakeholders are satisfied but not enthusiastic about the future.
Scenario 4: The Sweet Spot
What's happening: You're delivering great results and stakeholders see you getting better. Trust is high, innovation is flowing, partnerships are deepening.